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Creating Widget Code for HTML

How to Place HTML code for department on Your webpage [back to top]


Section Description
 1 Which Department would you like to Generate the HTML Code for
This option gives the operator the choice of which department to generate the HTML code for. Each department can have its own online/offline images, questions, operators. Optionally there is an option to "Give the visitor a choice upon request" If this option is selected the visitor will be given a choice of which department they would like to contact when they request or click on the help icon that is generated.
 2 Where will you be placing this Code
This option gives the operator the choice of generating one of the following formats for the live help code. 
On a webpage RELATIVE to the domain http://www.yourdomain.com/: If this option is selected HTML code will be generated assuming that the HTML is placed on the web page inside http://www.yourdomain.com/ if the HTML is not placed on a page that is inside http://www.yourdomain.com/ the Live help images will be BROKEN. NOTE A common mistake users make is install Live help in a subdomain on their website such as http://help.yourdomain.com/ and then select to generate the RELATIVE code for placing on their site at http://www.yourdomain.com/ this will NOT work as http://help.yourdomain.com/ is not RELATIVE to the domain http://www.yourdomain.com/

On a website OUTSIDE the domain of http://www.yourdomain.com/ : This is the RECOMMENDED choice to Use This option will generate an absolute path to the live help icon and can be placed on ANY WEBPAGE . INCLUDING http://www.yourdomain.com/. 

On Ebay or in an HTML e-mail message:
If this option is selected non-javascript HTML will be generated. This options is for placing the live help icon on pages or e-mail messages where javascript is not allowed. NOTE: No invite options or tracking will work with this generated code. Visitors will have to click on the live help icon to begin a chat. 

In a Text e-mail message
This option will generate a simple link to the live help. No tracking or invite options will work with this code.

 3 What format do you want
It is recommended that a javascript code is generated as the most features can be used with that format. However, if javascript can not be used such as in e-mail messages or on ebay items you can generate HTML code or links here.
 4 Would you like the live help icon to be hidden ?
Crafty Syntax gives the option to monitor pages without showing a live help online/offline image. Operators monitoring pages with the hidden icon can invite the visitor to chat.
 5 Does the site use Frames?
Crafty Syntax gathers the current page information from the page that the html code is placed on. If the site uses a frameset then the information that is needed is actually in the parent frames of the site.. If the site is using Frames then select YES here.
 6 Does the site use secure SSL?
If the page that this code is generated on also uses a secure HTTPS then select yes here.
    Click on the tab that Reads "Departments" 

    Click on the link that reads GENERATE HTML next to the department you would like to create the HTML code for.

    Select what type of HTML you would like to generate and then click CREATE. NOTE if you are unsure on what to select for the options in generating the HTML code leave all the options at their default selections and click on CREATE. The options are explained below. 

6) How to Monitor Live Help traffic and Chat [back to top]

Section Description
 1 Chatting Users
The chatting users is a list of ALL users and operators that are currently chatting. From this screen you can activate, stop and join conversations of chat sessions.
 2 Current Visitors
The current visitors is a list of the current people visiting the webpages with the live help icon. From this screen you can proactivly invite visitors to chat, View what pages they are visiting and auto invite them to chat. visitors with no invite request have the links "Pop-up Layer" next to their ip address or username. Clicking on "Pop-up" will give the operator a window to send the visitor a pop-up request. However, Most pop-ups these days are blocked so this type of request is supressed... "Layer" invites sends the request in the form of a "layer" image which is not blocked by anti-popup software.
The Status of the current visitors can be one of the following:
If this icon is shown the visitor has been invited to chat by either a operator or the auto-invite feature. The Visitor has not seen the request yet but Crafty Syntax is attempting to contact them.
If this icon is shown the visitor has received the chat request or has requested a chat and is currently viewing the "questions" page
If this icon is shown the visitor has closed the invite request or has ended the chat.
 3 Chat Controls 
The chat controls allows you to:
Clear the current chat text so that the chat window is cleared.
Refresh the page and chat tabs to view new colors for tabs or updat the chat tabs.
Option to reset/ clear current non-chat sessions. (Used mostly for sites with heavy traffic and debugging)
option to play games while waiting for chat sessions.. Admins can disable this feature in the settings.
option to search the web while waiting for chat sessions.. Admins can disable this feature in the settings.
 4 Chat Tabs/Sessions 
The chat tabs allows you to:
Open Chat session in a NEW window.
Change the color scheme of the chat session
Refresh the chat screen to only view this chat channel.
 5 Chat 
Each chat "channel" is noted in this chat screen with a different color background. Operators can chat with multiple different visitors and view all the chat sessions text in this window with each chat having a different color background. Visitors can only see the text that is in their own "channel".
 6 Chat options 
Auto Invite: When this is checked invite requests will be made to visitors based on time online, pages visited , and referer.

Alert of Visitors: When this option is checked operators will be alerted when someone new enters the site.

Sound Alert If this option is checked a wav sound will play when a chat request is made. If this option is not checked then a javascript alert box will be shown.

Auto Focus If this is checked then the chat window will auto focus when the visitors type something in the chat for a reply.
 

    After placing the HTML code for live help on your webpages click on the "Live Help" tab in the admin to start to monitor traffic and wait for chat requests. 
    NOTE: You do *NOT* need to keep the live help browser window maximized waiting for calls to come in. You can minimize the Live help browser window and do something else on the computer and when a call comes in the window will auto focus and re-maximize to get your attention as well as play a sound. 
    When a Chat request is made, the browser window will maximize into focus and play a sound. You will then see a screen like below (click image to magnify):
    To activate the chat click on the link that reads activate next to the users name. If another operator answers the request before you you will get a notice that the chat request has been already answered.
    After accepting the call a screen such as below will show. You will have tabs for each chat session that is active: 
    Sections explained:
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